The Lagos State House of Assembly has launched its Service Delivery Charter Document. ‎ The documents serve as a significant milestone aimed at improving institutional transparency, responsiveness, and public engagement. ‎

At the launch, the Clerk of the House, Barr. Olalekan Onafeko, who is also the pioneer officer of the Charter initiative, highlighted the importance of the document noting the unwavering commitmentof the House to deliver qualitative and efficient service to the good people of Lagos State through legislative responsibilities, as enshrined in the constitution of the Federal Republic of Nigeria. ‎ ‎

He described the Charter document as a contract between staff and service users, which serves as a guide on how, when, and what quality of service to provide to guests; reminding staff not to underestimate their roles regardless of job descriptions. ‎ ‎The Head of Service Delivery Unit, Mrs. Uzezi Saka-Shenayon, described the Charter as a comprehensive document outlining the services of the Assembly, citizens’ rights and responsibilities, communication channels, and the roles of various departments and units within the Assembly. ‎

She emphasized that the document empowers the public to monitor and evaluate service standards, thereby creating a social contract between the people and their elected representatives. ‎ ‎Mrs. Saka-Shenayon commended the Speaker, noting that the leadership of Rt. Hon. Mudashiru Ajayi Obasa, the House has demonstrated true visionary leadership.

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