The Lagos State Consumer Protection Agency, LASCOPA, has urged residents to report fake, expired, adulterated and counterfeit products through its toll-free consumer helpline.
The agency’s General Manager and Chief Executive Officer, Afolabi Solebo, made the call in a statement issued in Lagos on Tuesday and signed by the Assistant Director of Public Affairs, Adesile Rufai.
Solebo urged residents to “tell it to LASCOPA” by reporting consumer related violations through the agency’s toll-free helpline, 080 0005 2726.
He said the helpline provides consumers with a direct channel to report violations, seek guidance and enable the agency to take timely action.
According to him, complaints can also be submitted through the agency’s email, lasgcopa@gmail.com, as well as its Facebook, Instagram and X accounts, all under the handle @lascopa.
Solebo advised residents not to rely solely on social media when they encounter consumer-related violations, stressing that formal complaints backed by verifiable evidence would help the agency investigate cases and take enforcement action.
He said supporting evidence could include receipts, invoices, photographs or videos, product labels, proof of payment and screenshots of transactions, advertisements or conversations with sellers.
The agency said the helpline could be used to report fake or counterfeit products, expired or adulterated goods, defective products, misleading advertisements and unfair business practices.
Consumers can also report poor services, online shopping disputes and other suspected violations of consumer rights.
Solebo further advised residents to verify product details, prices, sellers and terms and conditions before making purchases, particularly when buying goods and services online.
He urged consumers to examine product labels carefully and check details including the manufacturer’s information, manufacturing and expiry dates, batch numbers, ingredients and usage instructions before purchasing products.
“Timely, credible complaints help us detect violations and take enforcement action,” Solebo said, adding that consumer protection was a shared responsibility between government, businesses and consumers.
He urged Lagos residents to remain vigilant and actively participate in efforts to protect consumers from practices that could undermine their rights and safety.
“If you see it, question it. If you suspect it, report it. Tell it to LASCOPA,” he said.
